Refund policy
Return and Refund Policy
At Totes Luxe, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
Return Policy
You have 14 days from the date you receive your item to request a return.
Eligibility Criteria
To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
A final inspection will be conducted to ensure all items are in their original condition before processing your return. Returns that do not meet our policy will not be accepted and will be sent back to you.
How to Start a Return
To initiate a return, please start the refund process here.
You will be responsible for the shipping costs of returning your item. Shipping costs are non-refundable.
Damages and Issues
Please inspect your order upon reception. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
We cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
If approved, you’ll be automatically refunded on your original payment method. We aim to process and refund your return within 7 working days. Please note that it may take some time for your bank or credit card company to process and post the refund.
For any questions regarding our return and refund policy, please contact us at info@totesluxeuk.com.
Thank you for shopping with us!